Information We Collect
Account Information
We collect your name, email address, phone number, and
professional details when you register for our platform or
contact us for services.
Learning Activity Data
Your progress through courses, completed projects, quiz
results, and interaction with educational materials are tracked
to personalize your learning experience.
Technical Information
We automatically collect IP addresses, browser types, device
information, and usage patterns to maintain platform security
and performance.
Communication Records
Messages sent through our platform, support tickets, and any
correspondence with our team are retained for service
improvement purposes.
Vietnam Data Protection Compliance:
ConnectForceFlash operates in full compliance with Vietnam's
Personal Data Protection Decree No. 13/2023/ND-CP and related
regulations. We implement appropriate technical and organizational
measures to ensure your data protection rights under Vietnamese
law.
How We Use Your Information
Your information serves multiple purposes in delivering our smart
contract development education platform. We process your data to
provide personalized learning experiences, track your progress through
our curriculum, and ensure you receive relevant course recommendations
based on your skill level and interests.
Delivering educational content and tracking learning progress
Personalizing course recommendations and study paths
Providing technical support and customer service
Sending important platform updates and course notifications
Maintaining platform security and preventing fraud
Analyzing usage patterns to improve our educational offerings
Processing payments for premium courses and services
Legal Basis for Processing
Under Vietnamese law, we process your personal data based on
legitimate interests in providing educational services, contractual
necessity for course delivery, and your explicit consent for
marketing communications. You can withdraw consent for marketing at
any time through your account settings.
Data Sharing and Third Parties
ConnectForceFlash maintains strict controls over data sharing. We never
sell your personal information to third parties. However, we work with
trusted service providers who assist in delivering our educational
platform.
Service Provider Categories
Cloud hosting services for platform infrastructure and data storage
Payment processors for handling course fees and transactions
Email service providers for course communications and updates
Analytics providers to understand platform usage and improve
services
Customer support tools for providing technical assistance
All third-party service providers sign data protection agreements and
are required to implement appropriate security measures. We conduct
regular reviews of these partnerships to ensure ongoing compliance with
privacy standards.
International Transfers: Some of our service
providers may process data outside Vietnam. When international
transfers occur, we ensure adequate protection through standard
contractual clauses and verify that receiving countries provide
appropriate data protection levels.
Your Privacy Rights
Vietnamese data protection law grants you significant control over your
personal information. You have the right to understand how we process
your data, request corrections to inaccurate information, and in
certain circumstances, request deletion of your personal data.
Submit a Request: Contact us using the information
provided below, clearly stating which right you wish to exercise
and providing sufficient detail to verify your identity.
Identity Verification: We'll verify your identity
through secure methods to protect against unauthorized access to
your personal information.
Request Processing: Our privacy team will review
your request within 15 business days and determine the appropriate
action based on Vietnamese data protection law.
Response Delivery: You'll receive a detailed
response explaining the actions taken or reasons why a request
cannot be fulfilled, along with information about appeal processes.
Specific Rights Under Vietnamese Law
Access your personal data and receive copies of information we
hold
Correct inaccurate or outdated personal information
Delete personal data when no longer necessary for original
purposes
Object to processing for marketing purposes
Restrict certain types of processing while disputes are
resolved
Request portable formats of your data for transfer to other
services
Data Security and Protection
Protecting your information requires multiple layers of security
measures. We employ industry-standard encryption for data transmission
and storage, implement regular security audits, and maintain strict
access controls for our systems.
SSL/TLS encryption for all data transmission between your device
and our servers
Advanced encryption standards (AES-256) for data storage
Multi-factor authentication for administrative access
Regular security penetration testing and vulnerability assessments
Employee training on data protection and security best practices
Incident response procedures for potential security breaches
Breach Notification: In the unlikely event of a
data security incident, we will notify relevant Vietnamese
authorities within 72 hours and inform affected users without undue
delay, providing clear information about the nature of the incident
and steps being taken to address it.
Data Retention and Deletion
We retain personal data only as long as necessary to fulfill the
purposes outlined in this policy or as required by Vietnamese law.
Different types of information have varying retention periods based on
their purpose and legal requirements.
Retention Periods
Account information: Retained while your account is active plus 3
years after closure
Learning progress data: Maintained for 5 years to support
transcript requests
Communication records: Kept for 2 years for customer service
purposes
Financial records: Retained for 10 years as required by Vietnamese
tax law
Marketing consent records: Maintained until consent is withdrawn
plus 1 year
Technical logs: Automatically deleted after 12 months unless
required for security investigations
When retention periods expire, we securely delete or anonymize personal
data according to established procedures. You can request early
deletion in certain circumstances, subject to legal obligations and
legitimate business interests.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your
learning experience, remember your preferences, and analyze how you
interact with our educational content. We categorize cookies based on
their purpose and provide you with control over non-essential cookies.
Cookie Categories
Essential Cookies: Required for platform
functionality, user authentication, and security features
Performance Cookies: Help us understand how
users navigate our platform and identify areas for improvement
Functional Cookies: Remember your preferences,
language settings, and learning progress
Marketing Cookies: Used to deliver relevant
educational content and course recommendations
You can manage cookie preferences through your browser settings or our
cookie management tool. Disabling certain cookies may limit platform
functionality, but essential features will remain available.
Updates and Changes
This privacy policy may be updated periodically to reflect changes in
our practices, legal requirements, or service offerings. We will notify
users of material changes through email announcements and prominent
notices on our platform.
The effective date at the top of this policy indicates when the current
version became active. We encourage you to review this policy regularly
to stay informed about how we protect your privacy and what rights you
have regarding your personal information.
If you disagree with policy changes, you may close your account before
the changes take effect. Continued use of our platform after policy
updates indicates acceptance of the revised terms.