Privacy Policy

Your privacy matters to us. This comprehensive policy explains how ConnectForceFlash collects, uses, protects, and manages your personal information when you use our smart contract development platform.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

Account Information

We collect your name, email address, phone number, and professional details when you register for our platform or contact us for services.

Learning Activity Data

Your progress through courses, completed projects, quiz results, and interaction with educational materials are tracked to personalize your learning experience.

Technical Information

We automatically collect IP addresses, browser types, device information, and usage patterns to maintain platform security and performance.

Communication Records

Messages sent through our platform, support tickets, and any correspondence with our team are retained for service improvement purposes.

Vietnam Data Protection Compliance: ConnectForceFlash operates in full compliance with Vietnam's Personal Data Protection Decree No. 13/2023/ND-CP and related regulations. We implement appropriate technical and organizational measures to ensure your data protection rights under Vietnamese law.

How We Use Your Information

Your information serves multiple purposes in delivering our smart contract development education platform. We process your data to provide personalized learning experiences, track your progress through our curriculum, and ensure you receive relevant course recommendations based on your skill level and interests.

Delivering educational content and tracking learning progress
Personalizing course recommendations and study paths
Providing technical support and customer service
Sending important platform updates and course notifications
Maintaining platform security and preventing fraud
Analyzing usage patterns to improve our educational offerings
Processing payments for premium courses and services

Legal Basis for Processing

Under Vietnamese law, we process your personal data based on legitimate interests in providing educational services, contractual necessity for course delivery, and your explicit consent for marketing communications. You can withdraw consent for marketing at any time through your account settings.

Data Sharing and Third Parties

ConnectForceFlash maintains strict controls over data sharing. We never sell your personal information to third parties. However, we work with trusted service providers who assist in delivering our educational platform.

Service Provider Categories

Cloud hosting services for platform infrastructure and data storage
Payment processors for handling course fees and transactions
Email service providers for course communications and updates
Analytics providers to understand platform usage and improve services
Customer support tools for providing technical assistance

All third-party service providers sign data protection agreements and are required to implement appropriate security measures. We conduct regular reviews of these partnerships to ensure ongoing compliance with privacy standards.

International Transfers: Some of our service providers may process data outside Vietnam. When international transfers occur, we ensure adequate protection through standard contractual clauses and verify that receiving countries provide appropriate data protection levels.

Your Privacy Rights

Vietnamese data protection law grants you significant control over your personal information. You have the right to understand how we process your data, request corrections to inaccurate information, and in certain circumstances, request deletion of your personal data.

Submit a Request: Contact us using the information provided below, clearly stating which right you wish to exercise and providing sufficient detail to verify your identity.
Identity Verification: We'll verify your identity through secure methods to protect against unauthorized access to your personal information.
Request Processing: Our privacy team will review your request within 15 business days and determine the appropriate action based on Vietnamese data protection law.
Response Delivery: You'll receive a detailed response explaining the actions taken or reasons why a request cannot be fulfilled, along with information about appeal processes.

Specific Rights Under Vietnamese Law

Access your personal data and receive copies of information we hold
Correct inaccurate or outdated personal information
Delete personal data when no longer necessary for original purposes
Object to processing for marketing purposes
Restrict certain types of processing while disputes are resolved
Request portable formats of your data for transfer to other services

Data Security and Protection

Protecting your information requires multiple layers of security measures. We employ industry-standard encryption for data transmission and storage, implement regular security audits, and maintain strict access controls for our systems.

SSL/TLS encryption for all data transmission between your device and our servers
Advanced encryption standards (AES-256) for data storage
Multi-factor authentication for administrative access
Regular security penetration testing and vulnerability assessments
Employee training on data protection and security best practices
Incident response procedures for potential security breaches

Breach Notification: In the unlikely event of a data security incident, we will notify relevant Vietnamese authorities within 72 hours and inform affected users without undue delay, providing clear information about the nature of the incident and steps being taken to address it.

Data Retention and Deletion

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Vietnamese law. Different types of information have varying retention periods based on their purpose and legal requirements.

Retention Periods

Account information: Retained while your account is active plus 3 years after closure
Learning progress data: Maintained for 5 years to support transcript requests
Communication records: Kept for 2 years for customer service purposes
Financial records: Retained for 10 years as required by Vietnamese tax law
Marketing consent records: Maintained until consent is withdrawn plus 1 year
Technical logs: Automatically deleted after 12 months unless required for security investigations

When retention periods expire, we securely delete or anonymize personal data according to established procedures. You can request early deletion in certain circumstances, subject to legal obligations and legitimate business interests.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how you interact with our educational content. We categorize cookies based on their purpose and provide you with control over non-essential cookies.

Cookie Categories

Essential Cookies: Required for platform functionality, user authentication, and security features
Performance Cookies: Help us understand how users navigate our platform and identify areas for improvement
Functional Cookies: Remember your preferences, language settings, and learning progress
Marketing Cookies: Used to deliver relevant educational content and course recommendations

You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit platform functionality, but essential features will remain available.

Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify users of material changes through email announcements and prominent notices on our platform.

The effective date at the top of this policy indicates when the current version became active. We encourage you to review this policy regularly to stay informed about how we protect your privacy and what rights you have regarding your personal information.

If you disagree with policy changes, you may close your account before the changes take effect. Continued use of our platform after policy updates indicates acceptance of the revised terms.

Privacy Questions or Concerns?

If you have questions about this privacy policy, want to exercise your data rights, or need to report privacy concerns, please contact our Data Protection Team.

Email: info@connectforceflash.com

Phone: +842993862799

Address: 30/10, 26/2 Nguyễn Thị Minh Khai, Phường An Bình, Buôn Hồ, Đắk Lắk 630000, Vietnam

We typically respond to privacy inquiries within 3 business days and complete most requests within 15 business days as required by Vietnamese data protection law.